Refund and Return Policy

Effective Date: January 3, 2025

At LimitlessLuis, we strive to ensure that every customer is completely satisfied with their purchase. If you are not fully satisfied with your order, we offer a straightforward return and refund policy. Please read the following terms to understand your rights and responsibilities regarding returns and refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused, and unaltered condition.
  • The item must be returned within 30 days of the purchase date.
  • Items must be accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

Some items are non-returnable, including but not limited to:

  • Gift cards
  • Used or opened tackle, lures, or bait
  • Custom or personalized products
  • Items marked as final sale

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@limitlessluis.com or call (936) 856-6499 to initiate the return process.
  2. Complete Return Form: We will provide you with a return form and instructions for shipping.
  3. Pack the Item: Return the item in its original packaging, including any accessories, manuals, or tags.
  4. Ship the Item: Ship the item back to us at the address provided by our customer service team. You are responsible for the cost of return shipping unless the item is defective or was incorrectly shipped.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will issue a refund to your original method of payment within 7-10 business days.

  • If you paid via credit card, the refund will be applied to the same card used for the purchase.
  • If you paid via PayPal or other third-party services, the refund will be processed accordingly.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item and place a new order on our website.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@limitlessluis.com or (936) 856-6499. We will arrange for a return and issue a full refund or replacement, depending on your preference.

7. Shipping Costs

  • If the return is a result of our error (e.g., damaged or incorrect item), we will cover the return shipping costs.
  • In all other cases, the customer is responsible for return shipping.

8. Contact Us

If you have any questions or need assistance with the return process, please don’t hesitate to contact us:

Email: info@limitlessluis.com
Phone: (936) 856-6499
Address: 15677 Lakeway Dr, Willis, Texas (TX), 77378, USA

Thank you for shopping with LimitlessLuis. We are committed to providing excellent service and ensuring your complete satisfaction.